General Issue

Example(s)

Lack of Identity Management

Unable to support non-traditional stakeholders (e.g. Mentors, NHS staff, support staff at partner colleges)
Unable to provide relevant information to the right people at the right time

Resource Models

Funding models out of date for distance learning
No clear costings framework

Course information

Difficult to pull information from Thesis
Duplicate information in Thesis and Internet system
Different markets need different language/ information

Documentation fit for audience

Validation documentation written in academic /QA language but used to support learners and staff

Inconsistent relationship with all partners (SURF, Non SURF UK and International)

Different procedures & view points from different faculties
Relationship of the college with the university is reliant on individuals
Funding model does not support faculty engagement with partners

Assessment Feedback

Releasing early grades different per faculty
Combined awards feedback based on each faculty confuses learners
Difficult to link to study skills (i.e. Of the x learners on x module that failed,  x percent failed because of x)

Timetables

No holistic calendar for a student
Hard to communicate changes to learners?
Not associated with learner accounts
Different calendars do different tasks – is this necessary?

Market Research

Lack of resources to do independent market research
No centralised record of what potential learners would like if not already available

Product Portfolio Management

No centralised ownership of product portfolio management